When will I recieve my Tarot Deck?
Decks are estimated to arrive early September 2023. Assuming they arrive on time, I will be dispatching them all in mid-September. If you live outside the UK, I cannot guarantee your pledged items will arrive for Christmas, but it’s unlikely it won’t! 🌟
International orders can take from 1 to 5 weeks to arrive. UK orders can take up to a week to arrive. Pledges including a deck will be sent with tracked shipping, so you will be able to see where your order is along the way! 😄
Last updated: April 20, 2023 07:39
Will my pledged items be sent via tracked shipping?
By default, the smaller items such as: Enamel Pins, Sticker Packs, Poster Packs and Signed Prints will be sent with standard (untracked) shipping. This is to bring the price of shipping down significantly. In the unlikely case that your items do not turn up after a month or two, I will be happy to re-send the items from your pledge.
PLEASE NOTE: All pledges including deck/s will be sent via TRACKED shipping.💌
Last updated: April 20, 2023 07:35
When will I recieve my enamel pins, washi tape and mushroom sticker pack?
As these items take less time to produce than the Tarot Decks, you will receive them (estimated) around September 2023, however, It may be earlier for UK backers.
This is only a valid estimate if your pledge DOES NOT include deck/s. If your pledge includes deck/s, you will need to wait until September 2023 for everything to be shipped together.🐌
Last updated: April 20, 2023 07:39
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.